Mercury Dockstore - Mercury Apparel, Merchandise, and More!

Returns & Backorders

RETURN POLICY & BACKORDERS

We gladly accept returns and exchanges as long as the items are returned within 15 days from the date you received the order. It is important that the items are still in NEW condition. We want you to be satisfied and understand that not everything is going to fit exactly the way you'd hoped when you placed the order. Please send exchanges or returns to:

Mercury Dockstore
c/o Threds, Inc
10529 Lexington Drive
Knoxville, TN 37932

Please include your name, address, order number, phone number, and instructions on what you would like for us to do (refund, exchange, etc). Also, be sure to include which item(s) you want to exchange for.

Please note thate we will not accept returns & exchanges if they are returned later than 15 days from the date you received the order.

Returns on PERSONALIZED items only permitted if the embroidery or product is defective.

BACKORDERS

We strive to update our website daily to reflect the true availability of products, so as to minimize the possibility of out-of-stock or backordered items. Even so, we will very occasionally receive orders that include out-of-stock products or sizes. In those cases, we adhere to the following backorder policy...

Orders valued at less than $100.00 must ship complete. Therefore, we will not backorder out-of-stock items on orders under $100.00. If we anticipate your out-of-stock item(s) being restocked within 2 days, we will hold your order until the missing product(s) arrive, and ship your order complete. If the missing item(s) will take longer than 2 days to become available, we will remove the out-of-stock item(s) from your order, refund the difference to your credit card, and ship the remaining items.

On orders over $100.00 in value, if any items are out-of-stock, we will ship you the available items, and backorder the missing items. We will ship you the backordered items – at no additional cost – as soon as they are available and back in stock.

Please call 877.302.MERC or email jasone@threds.com for further assistance.

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Current Specials:

Racing YOUTH Flags Tee - White

MotorGuide Mock Turtleneck - Ash Grey

Mercury Ladies Tank - Black

Mercury Ladies Applique Hoodie - White

Mercury Authentic Apparel Tee - Leaf Green

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